Passenger Information

Reservations

Please schedule your flight in advance, especially during our busy summer months. This will insure you will get to fly on the day and time you want. Scheduled charters require a credit card guarantee, and credit card charges are made at the time of the flight. If you are arriving at a major airport prior to your flight with us, please provide your airline, flight number, and scheduled arrival time, as we will monitor your flight progress and adjust our schedule if you are delayed. If you carry a cell phone or have access to voice mail, please let us know in case we need to contact you.

Confirmations and Cancellations

Please confirm your reservation 24 hours prior to your flight. Reservations cancelled with less than 24 hour advance notice will be charged a $50 fee. No-show passengers will be charged the full charter amount.

On-Time Performance

We pride ourselves on consistently achieving a better than 95% on-time performance level for our customers. In order to continue to maintain this level of service, our normal stand-by charge will apply if customers are more than 15 minutes late for a scheduled charter flight, and we are not advised in advance of the delay.

Payments

We accept cash, local checks, traveler's checks, VISA, and MasterCard. House accounts are available for frequent customers.

Safety

Safety is our number one concern, and at times weather may affect our flight operations. For your convenience, we obtain weather outlook briefings after 4:00 p.m. the day prior to your flight, and will attempt to advise you in advance if weather is likely to be a factor.

International Flights To and From Canada

Customers flying to destinations within Canada must be prepared to clear customs upon entering Canada and returning to the U.S., A valid Passport is now required for international passengers. Please note there are strict rules and limits on the carriage of alcohol, tobacco, business materials, and firearms. For more information on these limitations, please visit the Canadian Customs and Revenue Agency's website, Information for visitors to Canada and follow the "Information for visitors to Canada and seasonal residents" link. Our U.S. customs locations require us to schedule clearances in advance. Prompt arrivals and departures are critical for international flights, and custom authorities have little tolerance for passengers who are delayed. Please note we are not allowed to conduct nighttime flight operations in Canada. Passengers who are not US or Canadian citizens must obtain a VISA and VISA Waiver before booking a charter flight from Canada to the U.S..

Stand-By Flights

Some customers find it is more economical to charter a flight and have the aircraft and pilot stand-by before returning. For these customers, and additional stand-by fee of $60 perhour is charged.

Parking

Parking is available at our Friday Harbor hanger, but port fees apply if parking longer than 24 hours. Parking Information

Check-In and Baggage

Because you're chartering, there's no need to check-in early but please advise us just as soon as possible if you are delayed for any reason. Soft-sided luggage is preferred and total weight should not exceed 30 pounds per person. Please note that we may not be able to accommodate large suitcases and over-sized cargo, and that a $25 surcharge will apply for luggage pieces over 50 pounds in weight.

Ground Transportation

We can arrange ground transportation for most out-bound flights from the San-Juans. For Seattle-bound passengers, we can arrange for an economical limousine service to meet your aircraft immediately after landing. For all other locations, we can arrange for a cab to meet you after arrival. For transportation between Sea-Tac and Boeing Field, we recommend A&M Town Cars, (206) 371-6666. It customarily takes approximately 12 minutes to drive between Sea-Tac and Boeing Field. The taxi or town car charge is approximatley $35. For flights in-bound to the San Juans, we have found it is best for you to arrange your own ground transportation. For passengers arriving in Friday Harbor, we can have a local cab or rental car waiting for you at our hangar upon landing.

Contacting Us

All of our pilots and staff carry cell phones while on duty. If you need to get in contact with us, simply call our hangar at 1-888-378-2377 and, if after-hours, please leave a message. We do check messages throughout the evening if we are expecting a call from a delayed passenger.